Refund Policy

# Refund & Return Policy

 

## Return Options

 

### Option 1: Standard Return Process

- **Best for**: Non-defective returns, customer preference changes

- **Process**: Customer ships item back, we inspect, then refund

- **Cost**: Customer pays return shipping ($60-200 internationally)

- **Timeline**: 2-3 weeks total process

 

### Option 2: Keep-and-Refund (Partial)

- **Best for**: Low-value items under $50

- **Process**: Customer keeps item, receives partial refund (50-70%)

- **Cost**: No return shipping required

- **Timeline**: 1-2 business days after approval

 

### Option 3: Defective Item Replacement

- **Best for**: Manufacturing defects or shipping damage

- **Process**: We send replacement, customer can discard defective item

- **Cost**: No cost to customer

- **Timeline**: 7-15 business days for new shipment

 

## Detailed Return Process

 

### 30-Day Return Window

- Returns accepted within 30 days of delivery

- Items must be in original condition

- Original packaging required for full refund

 

### Step-by-Step Process

1. **Contact Us**: Email berin@canleo.fun with order details

2. **Evaluation**: We'll recommend the best return option for your situation

3. **Authorization**: Receive return authorization (RMA) if shipping required

4. **Return/Refund**: Follow the approved process for your situation

 

### When We Recommend Each Option

- **Full Return**: High-value items ($100+), customer preference

- **Partial Refund**: Low-value items, international shipping cost exceeds 50% of item value

- **Replacement**: Defective products, shipping damage, manufacturing issues

 

## Return Costs and Timelines

 

### International Return Shipping Costs

- **USA/Canada to China**: $60-150

- **Europe to China**: $70-180  

- **Australia to China**: $80-200

- **Asia to China**: $30-80

 

### Processing Timelines

- **Evaluation Response**: 1-2 business days

- **Return Shipping**: 7-15 business days

- **Inspection**: 3-5 business days

- **Refund Processing**: 3-5 business days

 

## Return Address (When Required)

Canleo LLC Returns Department

Deguan Ting Business Center, Room 206

No. 88 Xin'an 3rd Road, Dalang Community, Zone 28

Xin'an Street, Bao'an District

Shenzhen, Guangdong Province, China

Postal Code: 518000

 

## 1-Year Warranty Coverage

- Manufacturing defects covered at no cost

- Shipping damage covered at no cost

- Technical support included

- Replacement or repair at our discretion

 

## Contact for Returns

Email: berin@canleo.fun

Phone: +1 (716) 216-3888

Business Hours: Monday-Friday 9AM-6PM MST